Glossary

The words used in your admin and in these guides. You can rename Cash Wallet and Site Credit in your wallet rules, so your own site may use different names.

A to C

Admin. The staff area of your site, at your site address followed by /admin. Also the name of a staff role that can use almost everything in it.

Amplify. A temporary boost to your Cash Wallet and Site Credit instant win prizes. You can multiply the prize or add a fixed extra amount for a set time, or until a condition is met.

Autodraw. A competition setting called "Enable autodraw". When the competition closes, the winner is picked automatically using the provably fair draw.

Cash Wallet. Money a customer holds on your site that they can withdraw to their bank account. Prizes paid as cash, goodwill credits and refunds that cannot go back to a card are examples of what ends up here.

Chargeback. When a customer asks their bank to take a card payment back. You record it on the order, and it pauses that customer's withdrawals until you have looked into it.

Closed. A competition status. Ticket sales have stopped, either because the end time passed or the competition sold out, and it is waiting for its draw.

Collect the Sets. A game feature where customers collect instant wins into sets, and completing a set earns a prize.

Completed. A competition status. The draw has been made and the winners are set.

D to H

Draft. A competition status. The competition is saved but not on sale yet.

Early Bird. A discount that applies early on. You set up to three tiers, and each tier ends at a time or after a number of tickets sold. Prices rise from one tier to the next.

Entry question. A question customers answer before they add tickets to their basket. You choose the question, the answers and the correct answer. A setting decides whether customers who answer wrongly still get tickets.

Free postal entry. A free way to enter by post, which must be offered alongside paid entry. You set your postal address and terms in your business settings. You add postal entrants' tickets with Ticket Allocation.

Held credit. Cash Wallet money that a customer can see but cannot withdraw or convert yet, for example after a duplicate payment or a card refund that the bank refused. You release it or refund it to the card.

Holding page. A page that replaces your whole site while you are down for maintenance or have not launched yet. Only staff can get past it, using the "Team login" link.

I to M

Instant win. A prize a customer can win straight away on a ticket. The winning ticket numbers are set in advance. Prizes can be a physical prize, a Cash Wallet payment, a Site Credit payment, or a win with nothing to pay.

Jackpot. A prize pot attached to a competition that grows as tickets sell. You set the starting pot and an optional ceiling.

Leaderboard. A table of customers ranked by points won from instant wins. It can run all time or reset every 24 hours, with Cash Wallet prizes for each place.

Mini game. A game customers play to reveal an instant win result, such as a scratchcard or a spinning wheel. The result is decided before they play. The game only reveals it.

Moderator. A staff role with limited access. An admin chooses which screens and actions a moderator can use.

Multibuy. A discount for buying more tickets. You set brackets by quantity, and each bracket gives a percentage off or a fixed price per ticket.

O to S

Order. A customer's purchase of tickets. Orders stay on record even when cancelled or refunded.

Player Welfare. A screen where customers are flagged amber or red when their activity may suggest they need a check-in. Staff review each flag and can place a purchase hold.

Promo code. A code that gives a percentage off, a fixed amount off, or free tickets. It can also apply automatically.

Provably fair draw. The draw method used on your site. Entries are locked, the winner is worked out from a public random number, and customers can check the result themselves afterwards.

Purchase hold. A pause on buying and top-ups for one customer, placed by staff after a welfare flag. It stays until staff release it.

Sale price. A lower ticket price for a set time or until a share of tickets have sold.

Self-exclusion. A customer choice to stop playing for at least six months. It can only be extended, never shortened. The customer must confirm before playing again.

Site builder. The visual tool for editing your pages. You open it from Website, then Pages.

Site Credit. Money a customer holds on your site that they can spend on tickets but cannot withdraw as cash.

Spend controls. The limits a customer sets on their own spending, plus breaks, self-exclusion and closing their account.

Spotlight. A feature card on your home page for one competition.

T to W

Ticket pool. The set of ticket numbers made for a competition when you save it. While the pool is being made, a competition cannot go on sale.

Top-up. A card payment that adds Site Credit to a customer's wallet. Your wallet rules can add a bonus on top.

Withdrawal. A customer asking to take their Cash Wallet money out to their bank account. You check it, approve it, send the transfer and mark it paid.